Frequently Asked Questions

Large Photographic Prints from Your Digital Files

Frequently Asked Questions

How long can I store my files on-line?		Indefinitely, provided you visit your directory at least once every 365 days. We may delete directories that have not been visited in the past 365 days.
How many files can I put in my directory?		There is no fixed limit, although navigation is more difficult for directories containing more than 100 files. Note that we provide two ways to view your directory (click "account details" from your directory).
Can I do photo editing on-line?		Yes. When you click an image to select it, one of the buttons on the next screen will allow you to go to an editing menu. However, if you want to do composites (e.g., stitching or sports composites), then look for buttons at the bottom of your on-line directory (screen which shows all of your images).
Will you edit my photo(s)?		No. Sorry. We provide extensive tools for you to do this on-line, or you may edit your files with your own photo editor. We leave the editing to you.
Is credit card information secure?		Yes. When you are asked for credit card information, you are actually connected directly to a secure site which processes our credit cards for us. The "http" in the URL changes to "https" when the connection is secure.
How soon will I get my order?		In nearly all cases, orders placed on a business day by noon, central time, will go out the same day. Most customers specify shipment by US Mail Priority Mail. Most Priority Mail orders arrive in 1-4 business days. You may also select rush processing and shipment by FedEx.
Can you do blind drop shipments directly to my customers?		Yes. Check "account details" to learn more.
Can you do print lengths longer than 72"?		Yes, on special order. Check "Account Details" to learn more.
The images I see in my directory look a little fuzzy. Will my prints be sharp?		In order to minimize transmission times, we show you greatly reduced file size thumbnail images based on the files you have uploaded. However, we make the prints from your full size images. Details which are clear in your files will be clear on the prints.
How do I prepare files to send to you?		We have various articles that may help you.
I just placed an order. Now I just realized that there are some additional prints I'd like to order. Can you combine orders to save on shipping and handling charges?		Call us or send us an email. Some customers split their orders because they have definite reasons for wanting the orders shipped separately. If we get your call or email in time, we'll combine the orders and reduce your Shipping and Handling cost.
I placed an order, but I can't remember what I ordered. Is there a way to determine that on-line?"		Yes. Go to "account details" and scroll to the bottom of the screen, and select a link to your recent order. Also, you can see a summary of recent transactions, and determine if your order has been shipped yet or not.